When you receive a phone that needs to be repaired in your phone repair shop, there are certain steps that you need to take as a technician to avoid running into problems. For instance, you need to engage in some date entry process to capture the information of the customer and the model of their phone. If you have multiple other phones that you need to attend to before the one you are currently receiving, you will need to record the problem it has. This will make it easier for you to remember what problem it had when you finally get the time to sit down and take a look at it.
Here are some of the things that you as a technician need in order to run a more successful operation repairing phones in your iphone repair shop.
All the spares should be available
Every phone repair shop needs to have phone spare parts that are used to replace dead, damaged, or malfunctioning parts in the phones that are being repaired. Having the parts in your phone saves you time and offers a lot more convenience. Without parts in your shop, you would have to order them from a seller, which may take long and increase your turnaround time. A job that you would have finished in a matter or one day may take you two days and this is something that doesn’t normally sit well with most customers.
You will lose customers if you are not able to handle their repairs in a timely manner. Phone repair business is highly competitive because there are so many players and the minute you lose a customer your competitor acquires them immediately. This denies you money and hurts your reputation.
Keep SIM and memory cards of your customers safe
Working in this business for some time, you realize just how forgetful people can be. Customers tend to always forget their SIM and memory cards in their phones when they drop them off for repair. As a technician, it is your responsibility to take good care of these items for the customers until they pick them up. Some technicians would be tempted to steal memory cards and deny it when the customer comes back asking. This is a bad habit and it is not professional at all. Customers feel good when they know that you will always be honest and keep the items that they forget behind. This builds you a good reputation and develops trust between you and your customers.
To be sure which SIM or memory card belongs to which customer, you should label them correctly with the name or phone number of the customer and keep them in a safe place, probably under lock and key.
Keep customer data secure
In the course of your work, you will come across a lot of customer data in the form of names, ID numbers, and contact details. As a professional, it is your responsibility to maintain the privacy of this data and never reveal it to other people. The same should apply to data you extract from their phone during repairs.